FAQs

Q1: Do you ship cookies outside of Australia?Currently, we only offer cookie shipments within Australia. We're working on expanding our shipping options, so stay tuned for updates!

Q2: What's the delivery cost for cookies within Australia? Our shipping cost for cookie orders within Australia is $15 for a box of 6 cookies.

Q3: Can I pick up my order if I live in Newcastle? Yes, if you're in the Newcastle area, you can choose the pick-up option during checkout.

Our pick-up location is 2/22 Churchill Circuit Hamilton South. (Make this a link)

Q4: Do you offer delivery for cakes and cookies in the local area? Yes, we provide local delivery for cakes and cookies at a flat rate of $10 within 10 min driving in NTL.

Q5: How can I place an order? You can easily place an order on our website by selecting the items you want, adding them to your cart, and proceeding to checkout. You can also message us at 0429525753 to place an order over the phone.

Q6: What payment methods do you accept? We accept Visa, MasterCard, Google Pay, Apple Pay and PayPal for online orders. For in-person pick-ups, we also accept cash.

Q7: Can I request custom decorations or flavours for my cakes? Absolutely! We love creating custom cakes. Please get in touch with us via phone or email to discuss your customisation requests, and we'll work with you to make it happen.

Q8: What's the lead time for orders? We typically require at least 48 hours' notice for cookies and one week for cake orders. However, for custom or large orders, contacting us well in advance is best to ensure availability.

Q9: Can I cancel or modify my order after it's been placed? You can cancel or modify your order up to 72 hours before your scheduled pick-up or delivery time. Please get in touch with us at mail@cherapatisserie@gmail.com to make any changes to your order. Use your order number in the subject heading.

Q10: Are your products suitable for dietary restrictions (e.g., gluten-free, vegan)? We offer some gluten-free and vegan options. Please check our product descriptions or contact us for specific nutritional and dietary inquiries.

Q11: Do you offer gift wrapping or special packaging for orders? No, we will aim to provide this in future.

Q12: What's the shelf life of your cookies and cakes? Our cookies and cakes are best enjoyed within 7 days of receiving them, but they can be stored in the freezer for 3 months to maintain freshness. When ready, preheat the oven to 180 degrees and put them in for 5mins. 

Q13: Can I place a corporate or bulk order for a special event or occasion?Absolutely! We offer special pricing for corporate and bulk orders. Please reach out to us via email for more information.

Q14: Are there any discounts or promotions available?We periodically run promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

Q15: Can I order a cake for a specific date in the future?Of course! You can place an advance order for cakes by specifying your preferred delivery or pick-up date during the checkout process.

Q16: What precautions are you taking for food safety and hygiene?Food safety is our top priority. We follow strict hygiene and sanitation practices in our kitchen and during delivery to ensure the safety of our products. We are council certified and follow the rules.

Q17: What's your return or refund policy if I'm not satisfied with my order? We strive for customer satisfaction. If you have any concerns or issues with your order, please get in touch with us immediately, and we will do our best to resolve them. We do not accept returns. We hope you understand its food.

Q18: Can I place a same-day order for cookies or cakes? We typically require at least 48 hours notice for standard orders. However, for same-day or last-minute orders, please get in touch with us directly to check availability.

Q19: Do you offer any sugar-free or low-sugar options? Currently, we don't have sugar-free options, but we offer some products with reduced sugar content. Please check our product descriptions for details.