Terms and Conditions

Local Pick-up: Customers picking up orders must adhere to our location and hours of operation specified in your confirmation email.

Australia-wide Delivery: Customers acknowledge shipping costs and varying delivery times by region and understand that delivery times may be affected by factors beyond our control.

Shipping and Delivery Policy
Local Pick-up: Orders for local pick-up will be ready for collection during our business hours following a confirmation email. 

We aim to bake and ship cookies on the same day.
Australia-wide Delivery: We offer shipping services to all states in Australia, with estimated delivery times ranging from 2 to 5 business days. Shipping costs are calculated at checkout.

Product Information
Local Pick-up: Our local pick-up items are prepared fresh daily with locally sourced products and are available for immediate collection during business hours following our confirmation by email or message.

Australia-wide Delivery: We carefully package our products to ensure they arrive in perfect condition, maintaining their freshness for our customers across Australia.

Eat cookies within 7 days of receiving; do not refrigerate. If you want to store them, freeze them for up to
3months.

We recommend popping them in the oven at 180 degrees for full restorations for 4 - 6 minutes.

Payment and Security
Local Pick-up: We ask that you order on our website and make a full payment before your collection, your order will not be commenced without a 50% deposit and full payment within two weeks of collection.

For large orders like catering, we request a 50% deposit. 

Australia-wide Delivery: Online payments for nationwide deliveries are securely processed through our trusted payment gateway, safeguarding customer financial information as per shopify policy.

Modification and Refunds
Local Pick-up: Customers can modify their local pick-up orders by contacting us 7 days in advance. We do not guarantee changes if your order has commenced.

Refunds for local pick-up orders are processed in accordance with our
standard refund policy.
Australia-wide Delivery: Customers can modify their orders up to 7 days before the scheduled shipment date. Refunds for delivery orders are subject to our refund policy.

Refund Policy
At Chera Patisserie, we strive to provide our customers with the finest baked goods and excellent service. We understand that situations may arise where you may need to cancel your order. Please read our refund policy carefully, especially if you are considering cancelling your order.

Eligibility for Refunds:
Local Pick-up Orders & Australia-wide Delivery Orders:
You may be eligible for a refund under the following conditions:
The cancellation request is received at least 4 weeks before the scheduled pick-up time or shipment date.
The product has yet to be prepared or customised specifically for your order.
Refunds for eligible cancellations will incur a 50% withholding of the total payment.

How to Request a Refund:
To request a refund, please get in touch with our customer support team at jacque@cherapatisserie.com.
Provide your order number and a brief explanation for the cancellation.
Refund Processing:
Once your refund request is received, we will review it for eligibility.
We will process your refund within 5 business days if your request meets our eligibility criteria.
Exception: Quality Issues or Mistakes:
If there are quality issues with your order or if we made a mistake with your order, please get in touch with us immediately. In such cases, we will either provide a full refund or offer a replacement, depending on your preference.

No-Show or Late Pick-up:
For local pick-up orders, if you fail to pick up your order within the scheduled time and do not notify us in advance, you will not be eligible for a refund.
Changes to Orders:
We understand that plans can change. If you need to make changes to your order, please get in touch with us as soon as possible. We will do our best to accommodate your request, but please note that changes may affect the eligibility for a refund.
This refund policy withholds 50% of the payment in the event of eligible cancellations and ensures transparency in our refund process. Please don't hesitate to reach out if you have any questions or need further clarification. 
Thank you for choosing Chera Patisserie for your bakery needs.